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Sunday
Apr182010

My Fictionwise e-book woes continue...

Giving up on having an iPad version of eReader, I'm checking out Stanza, but customer support does not seem to be replying to questions on the topic:



Meanwhile, I also tried getting versions of the e-books I purchased on Fictionwise onto my iPad to read through the iPhone app versions of eReader or Stanza...but am encountering problems.

I'm getting the following error when I try downloading many of the titles in my Fictionwise library:



"EBOOK DOWNLOAD: Territory not authorized. You are attempting to download an e-book that has territorial restrictions and it appears that you are in a country that is not authorized. Please contact the website you purchased this e-book from to determine if an error in processing has occurred. We apologize for the inconvenience."

Argh. I had already come across this sort of problem when attempting to buy certain e-books that are available in the U.S. but not Canada, but never AFTER I had paid for them. I tried to re-download the e-books from my iPhone and got the same error, so this problem isn't because of my iPad but rather because of something changing with the book permissions.

I've written to Fictionwise customer support. Hopefully I'll get a more helpful answer than I did to my last query.

Sigh.

Reader Comments (10)

Sorry to hear things are being more difficult than they need to be.

I admit I briefly saw red when I read the part about "territorial" problems. With physical books, of course, one can import them personally, or find a bookstore that can arrange a special order, or mail order them, or just pick up the thing when you're in the country of origin. Some of my favourite physical books were bought while I was waiting in an airport to fly back to Toronto.

As much as I love physical books, I like the idea of ebooks. I really do. But it's because of stories like these I am completely convinced they are not ready for prime time. Either that, or everyone involved in producing and selling them needs to lie down quietly in a dark room for a while and re-think the whole thing.

April 18, 2010 | Unregistered CommenterKat

Oops! Think I misunderstood. You meant you're having trouble getting books you've purchased on the iPad for you to *read*, not getting your books *published* to the iPad.

I'm sorry for your frustration, but since I don't have an iPad I can't offer any assistance. Hope you get to a resolution soon.

April 18, 2010 | Unregistered CommenterApril L. Hamilton

Although it's hard … i think, we have to change the way we see digital content. Right now we think of it in terms of their old predecessor. You buy an e-book and put it in you e-shelf and there it stands for the rest of you days.

But digital content will be more like conversation. You say "Hello!" and then your "Hello" is gone. With digital content it's the same. You buy Hamlet and Shakespeare says these 4000 Lines to you, and then it's gone. Just let it go.

April 19, 2010 | Unregistered Commenterben_

I think I'll stick with the old fashion paper format for now. Thanks for sharing.

April 19, 2010 | Unregistered CommenterStina

Debbie,

You should read the articles at http://www.defectivebydesign.org/" rel="nofollow">Defective by Design covering the problems with DRM/TPM. I should mention during the Canadian Copyright Consultation last year, I filed a submission, and one of my points was that DRM/TPM should be made illegal.

April 20, 2010 | Unregistered CommenterWayne

This problemm has been fixed, as I attempted today to backup the three remaining ebooks thathad the restirctions. Worked, and all is back to normal (FINALLY!). Still, I am backing up ALL my ebooks before the next B&N EReader update just in case!

April 24, 2010 | Unregistered CommenterJulisu

This problem has been fixed, as I attempted today to backup the three remaining ebooks thathad the restirctions. Worked, and all is back to normal (FINALLY!). Still, I am backing up ALL my ebooks before the next B&N EReader update just in case!

April 24, 2010 | Unregistered CommenterJulius

I've got the same problem:

"Territory not authorized. You are attempting to download an e-book that has territorial restrictions and it appears that you are in a country that is not authorized. Please contact the website you purchased this e-book from to determine if an error in processing has occurred. We apologize for the inconvenience."

Who fixed it? How? I've been waiting for weeks for a resolution to that one.

Andrea

April 29, 2010 | Unregistered CommenterAndrea

I'm also interested in the "how did it get fixed" because I'm looking at possibly up to 100 of my 950 fictionwise purchased ebooks showing up with this. I decided to do a complete new download to my new netbook, plus I needed to look at Chalice for the contest Robin McKinley is running.

I'm very unhappy.

May 9, 2010 | Unregistered Commenterromsfuulynn

Posting a follow-up today.

May 11, 2010 | Unregistered CommenterInkygirl

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